MARKETPLACE | PROCESS IMPROVEMENT

CHALLENGE

Hyatt’s Learning & Development and Marketing teams produce documents and consumables for hotel locations. Their process was time-consuming, vulnerable to errors, and cost-intensive. Plus, warehoused materials would frequently become obsolete.

PROBLEM SOLVING

Mimeo’s Marketplace gives Hyatt an online branded storefront where hotel owners/managers customise materials for their locations and order materials as needed – no more warehousing. The storefront also provides automated online tracking throughout the entire process, which was not available before.

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BONUS

Hyatt elected a Marketplace Administrator to manage the document library and ensure that materials were up to date. 1 person can now manage storefronts for 4 departments.