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Kindred Healthcare: Eliminating Warehousing and Saving Money with Mimeo

CHALLENGE

Kindred Healthcare’s Training Development Group produces learning materials for more than half of its 75,000 employees every year. Their previous approach relied on printing in bulk and warehousing materials until they were needed — a model that was costly, slow and resistant to change.
The 6-week lead time from content finalisation to delivery meant the team could rarely act quickly. Worse, making edits was actively discouraged because of the cost of scrapping existing printed inventory:

  • 6-week lead time from finalised content to materials reaching training locations
  • Bulk print runs meant updates could not be made until existing stock was used up
  • Warehousing consumed significant cost, space and operational resource
  • Teams forced to tell customers they could not make requested changes until current inventory was exhausted
  • Risk of outdated materials being distributed due to long production and warehousing cycles
  • No on-demand capability — every order required minimum print runs regardless of actual need

PROBLEM SOLVING

Kindred switched to Mimeo's on-demand print solution to eliminate the warehouse model entirely. With no order minimums, real-time online proofing and fast turnaround printing, the need to pre-print and store materials disappeared. Documents are now edited, proofed and made available for ordering in real time. Training locations order exactly what they need, when they need it — printed fresh and shipped directly, with no stock held in between.

THE RESULT

Moving to Mimeo's on-demand model delivered immediate, measurable results for Kindred Healthcare:
  • $75k saved in hard costs in the first year alone
  • 6-week lead time eliminated — materials printed and shipped the same day they are needed
  • Pre-printing and warehousing of materials removed entirely
  • Real-time content edits immediately available for ordering — no waiting on existing inventory
  • Every training location always receives up-to-date materials, with no risk of outdated versions
  • Customers can request changes at any time, with no cost penalty for updating content

"When we can print and get our materials to our training locations as efficiently as Mimeo does, without having to warehouse, there's benefit to all of our customers, who always receive up-to-date materials."

— Tracy Disney, Manager of IS Training Development, Kindred Healthcare
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