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Blackbaud: Delivering Customised, High-Quality Training Manuals Next-Day with Mimeo

CHALLENGE

Blackbaud, a leading provider of software for the not-for-profit sector, delivers highly customised training programmes to its 29,000+ customers. That customisation extended to their training documents — but their existing print vendor simply couldn’t keep up.
Quality was inconsistent, errors were frequent, and the process was slow and wasteful:

  • Blank pages appearing in finished documents
  • Tabs produced incorrectly, undermining the professional feel
  • Materials occasionally sent to the wrong customer entirely
  • No ability to quickly update or customise content per client
  • Time-consuming, wasteful production process
  • A vendor that felt unresponsive and made Blackbaud look unprofessional

“They would give us blank pages in our documents, do the tabs incorrectly, or even send materials to the wrong customer. We always felt like they just weren’t listening and they were making us look unprofessional.”

— MaKeva M., Operations Manager, Blackbaud

PROBLEM SOLVING

Blackbaud switched to Mimeo to take full control of their training manual production. Using Mimeo's online platform, the Operations Team can now build fully customised manuals for each client in a matter of minutes — pulling together the relevant sections, tabs and covers to create a client-specific version on demand. Before placing an order, the team can proof documents online in their Mimeo account, checking every detail right down to the tabs and covers. The built-in real-time pricing tool gives instant cost visibility, acting as a built-in check-and-balance on every order. Completed manuals are printed and delivered the very next morning.

THE RESULT

Since moving to Mimeo, Blackbaud's Operations Team has transformed how it delivers training materials to customers:
  • Customised manuals built and ordered in minutes, not days
  • Next-morning delivery giving clients a strong first impression
  • Significant cost savings through reduced waste and on-demand production
  • Online proofing eliminates errors before print — every time
  • Real-time pricing tool provides instant spend visibility and control
  • Operations team freed up to focus on higher-value work
  • Consistently professional materials that reflect well on Blackbaud

"Mimeo allows us to be responsive and efficient for our customers' sake — and our bottom line. No other vendor can fulfil all of our needs like Mimeo."

— MaKeva M., Operations Manager, Blackbaud
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