Home | Case Studies | Total Wine: From 2–3 Weeks to Minutes for Training Material Updates
Total Wine & More is America’s largest independent retailer of fine wine, with 225 locations across 25 states and over 600 employees at its corporate headquarters. James McAuley, Manager of Training, is responsible for providing materials for new hire and management training across every location — including facilitator guides, job binders and in-store job aids, all of which require frequent updates to keep pace with the industry. James’s goal is straightforward: deliver the best content possible, which means materials must always be current and optimised for learning transfer. But his previous print process was actively getting in the way of that goal:
“In my old process, it took 2–3 weeks to update a piece of training material, which sometimes meant those updates didn’t get made.”
— James McAuley, Manager of Training, Total Wine
"Mimeo Marketplace is the Mercedes Benz of custom print storefronts."
Total Wine is America’s largest independent retailer of fine wine. With 225 locations across 25 states and 600+ employees in the corporate headquarters, the training team is committed to delivering the best content possible for each training session. That includes a blend of audio, visual, and kinesthetic-oriented materials. When they realized they were missing opportunities to update content because the print process took too long, they decided it was time to switch to Mimeo to save time and headaches. Here is their story:across the United States on a moment’s notice.
James McAuley, Manager of Training at Total Wine, is responsible for providing materials for new hire and management training across the company’s 225 locations and corporate office. That includes facilitator guides, job binders, and in-store job aids, all of which require frequent updates to keep up with the industry. James’s goal is to deliver the best content possible, so it must be up-to-date and optimized for learning transfer.
“In my old process, it took 2-3 weeks to update a piece of training material, which sometimes meant those updates didn’t get made.”James McAuley, Manager of Training at Total Wine
“In my old process, it took 2-3 weeks to update a piece of training material, which sometimes meant those updates didn’t get made.”
For two years, James worked with a print company that provided him with a Total Wine private storefront and handled the printing and shipping to each location. While this was a great experience for the trainers at each store, the back-end experience left a lot to be desired. Each time James wanted to update to any piece of material, he had to reach out to the vendor directly, send detailed instructions, refer back to old proofs, and even trade emails about page numbers.
By the end of 2020, James determined the process needed improvement.
James reached out to Mimeo to see if we could meet his two needs: retain a private storefront from which each location can order their content, and make it easy for the corporate training team to make updates. We onboarded him to our Mimeo Print + Mimeo Marketplace solution, and now he makes updates in a matter of minutes.
Now that James prints with Mimeo, his print process is simplified to a custom storefront and a self-service back-end that allows him to make updates to his content as often as he needs. Since he no longer needs to spend 2-3 weeks swapping emails with the vendor about updates, James can turn his focus on delivering the best content possible to the Total Wine family.
“Before, whatever amount of time I had available for updating content, I had to use it to chase down our printer,” McAuley said. “Now I can dedicate those hours towards improving our learning paths in a more meaningful way, from gamification to new hands-on training exercises.”
“Mimeo Marketplace is the Mercedes Benz of custom print storefronts.”James McAuley, Manager of Training at Total Wine
“Mimeo Marketplace is the Mercedes Benz of custom print storefronts.”
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