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Dave & Buster’s: Getting Critical Training Materials to Every Restaurant Location, Next Morning

CHALLENGE

The Training Team at Dave & Buster’s is responsible for creating, producing and distributing content to all restaurant locations across the US and Canada. With a large and growing estate, getting the right materials to the right locations quickly is a constant operational challenge.
Some information — such as allergy notifications or urgent compliance updates — needs to reach every restaurant immediately. Even a short delay is not an option. At the same time, headquarters needed confidence that all locations were ordering and using current, approved materials rather than outdated versions:

  • Critical information requiring same-day production and next-morning delivery across all locations
  • No reliable way to guarantee only up-to-date materials were being ordered and used
  • Headquarters spending significant time managing and processing orders on behalf of individual restaurants
  • No visibility into what each location was ordering or whether training standards were being met
  • Manual processes making it difficult to scale efficiently as the restaurant estate grew

PROBLEM SOLVING

Dave & Buster's partnered with Mimeo to overhaul how training materials are produced, distributed and managed. The solution addressed both the urgent distribution challenge and the longer-term need for centralised control. For time-critical communications, Mimeo's overnight print and delivery service means that documents updated and ordered by 10:00pm are delivered to all restaurant locations the following morning — without any manual handling by the Training Team. For ongoing training materials management, Dave & Buster's uses Mimeo Marketplace as a branded, centralised storefront. Chris Schricker's team creates and uploads content at headquarters, then notifies store managers that materials are available to order. Each restaurant accesses the portal independently and orders what it needs for its specific location — while headquarters retains full control to update documents as changes are made, ensuring only current versions are ever available.

THE RESULT

Since working with Mimeo, Dave & Buster's Training Team has transformed how it distributes and manages materials across its entire restaurant network:
  • Critical communications ordered in the evening and delivered to all locations the following morning
  • Only up-to-date, headquarters-approved materials available for ordering at any time
  • Significant reduction in time spent by headquarters managing and processing orders
  • Individual restaurants empowered to order materials independently for their own needs
  • Full visibility through Mimeo's tracking and reporting — showing what each location has ordered, and when it was shipped and delivered
  • Confidence that all locations are meeting training standards, verified through order reporting

"When we have a critical push we need to get that information out right away. And the ability to use Mimeo to update those documents, turn them around, and get them out very fast has been wonderful."

— Chris Schricker, Director of Training, Dave & Buster's
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