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Motorola Solutions: Giving a Proposal Team Back 30% of Their Time

CHALLENGE

The North American Proposal team at Motorola Solutions supports a sales force bidding for government contracts related to radio and communications capabilities. The work is high-stakes: bids for mission-critical public safety systems require polished, high-quality bound documents delivered to exacting deadlines — and there is rarely any margin for error.
Yet despite the importance of getting the content right, the team was spending a disproportionate amount of time on the mechanics of printing rather than on the proposals themselves:

  • Up to 30% of the team’s time spent standing in front of printers managing print production internally
  • High-quality bound documents required for every bid, with tight and often last-minute deadlines
  • Time-intensive internal process leaving less time to focus on the quality and content of each response
  • No reliable way to handle large-scale or last-minute RFP rollouts without significant disruption
  • Reporting across multiple business units adding further administrative complexity
  • Cost centre allocation for proposal print spend difficult to manage without clear visibility

PROBLEM SOLVING

Motorola Solutions partnered with Mimeo to remove print production from the proposal team's workload entirely. Mimeo replaced the time-intensive internal process with an easy online interface for uploading, building, proofing and ordering RFPs — with delivery available as early as the following morning. With logistics handled, Dawn Apple's team could focus entirely on what they were there to do: craft the most compelling proposal possible. Mimeo proved to be a true partner rather than just a vendor — an extension of the team that could be relied upon when the pressure was highest. That commitment was tested on Motorola Solutions' largest RFP rollout to date. When last-minute delivery requirements threatened to derail the submission, Mimeo improvised: "Even last-minute delivery requirements didn't prove to be a challenge. Mimeo rented a van, forklift and truck, on the spot, to complete our largest RFP rollout to date." On another occasion, Mimeo flew out to work directly alongside Dawn's team to help organise the response and prepare it for final delivery — going well beyond what any standard print supplier would offer.

THE RESULT

Since partnering with Mimeo, Motorola Solutions' Proposal team has transformed how it operates — and what it can achieve:
  • 30% of team time reclaimed from print management and redirected to proposal quality
  • Online ordering by 10:00pm with physical delivery at the response location the following morning
  • Critical RFP deadlines met consistently, even under last-minute or high-volume pressure
  • Largest-ever RFP rollout completed successfully with Mimeo's on-the-ground support
  • Detailed reporting enabling straightforward cost centre allocation across multiple business units
  • A trusted partner relationship that goes well beyond standard print supplier service

"Before Mimeo, our team stood in front of the printers up to 30% of the time. Just because you can, doesn't necessarily mean you should. Mimeo gave them back time in their lives."

— Dawn Apple, Senior Manager, North America Proposal Centre, Motorola Solutions
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