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NBOA: Professional Member Communications Delivered On Time, Every Time

CHALLENGE

The National Business Officers Association (NBOA) is the premier organisation serving independent school business officers across the United States. With a small staff responsible for delivering an extraordinary range of services and benefits to its membership and board, every hour and every pound spent on administration counts.
Gavin G., Director of Marketing and Publications, is responsible for ensuring that all member communications — board packets, conference materials, publications and presentations — are professional, top-quality and timely. Before Mimeo, producing those materials was a laborious, multi-step process that consistently fell short:

  • The team had to travel to the local copy centre to print, then return to the office to collate, bind and package everything for shipping
  • Enormous amounts of time and organisational effort consumed by what should have been a simple production process
  • Last-minute changes to documents were impossible to accommodate — materials had to be fixed well in advance
  • When they tried using a national print vendor, materials frequently arrived incorrect and had to be redone in-house anyway
  • Mediocre print quality not befitting the professional image NBOA needed to project to its members and board
  • High costs with little to show for them in terms of quality or reliability

“It took so much time and organising — and we couldn’t accommodate any last-minute changes. We tried to let the national print vendor do them for us, but they would show up wrong and we’d end up having to redo them ourselves.”

— Gavin G., Director of Marketing and Publications, NBOA

PROBLEM SOLVING

NBOA switched to Mimeo to bring their entire print production process online and in-house. Using Mimeo's platform, Gavin's team can now upload, build and proof materials in real time — directly from their desks, in a matter of minutes. The multi-step process of travelling to copy centres, collating, binding and packaging for dispatch was replaced entirely. High-quality digital printing with perfect binding is now available on demand, with overnight delivery guaranteed. Last-minute content changes — previously impossible — are now routine. "We used to spend a lot of money, wasted a lot of time, and had only a mediocre quality product to show for it." (Gavin G., Director of Marketing and Publications, NBOA). When it truly mattered, Mimeo's reliability proved its worth at the worst possible moment: "Once we were at a conference and ran out of programme books. We placed a re-order through Mimeo that evening, had them delivered the next morning onsite, and looked like heroes! (Gavin G., Director of Marketing and Publications, NBOA).

THE RESULT

Since switching to Mimeo, NBOA's small but mighty marketing team consistently delivers professional materials that reflect the organisation's standing — without the time, cost and stress of the old process:
  • Professional, perfectly bound materials produced and ordered from the desk in minutes
  • Last-minute updates accommodated as standard, with overnight delivery guaranteed
  • Significant time and cost savings across every print run
  • Increased team productivity — time previously spent on logistics redirected to member services
  • Consistently high-quality print output that genuinely reflects NBOA's professional reputation
  • Reliable emergency re-ordering capability for events and conferences

"From the first time we used Mimeo we never turned back. There's just no comparison. Mimeo is the easiest and most professional way to get board packets, presentations and conference materials printed and delivered on time. Once we were at a conference and ran out of programme books. We placed a re-order through Mimeo that evening, had them delivered the next morning onsite, and looked like heroes!"

— Gavin G., Director of Marketing and Publications, NBOA
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