DOCUMENT BUILDER | CRITICAL PUSH | PROCESS IMPROVEMENT

CHALLENGE

Richardson’s global roster of clients require high-quality training documents at a moment’s notice. Richardson customises course curriculum for its clients, creating an essential need for high-quality materials produced with minimal lead times.

  • Delivering high-quality, customised content with short lead times
  • Time-intensive method of providing clients with order and tracking information
  • Last-minute updating of materials prior to shipment
  • European- and American-sized formats required by clients

PROBLEM SOLVING

Using Mimeo’s cloud-based platform to build, proof, and ship training materials, Richardson provides clients with value via consistent training documents delivered around the world. Revisions to highly customised content can be made at the last minute. Mimeo provides the logistics to ensure that client expectations are met. The tracking and reporting features of the platform help Richardson achieve client success.

RESULT

  • Putting high-quality documents in front of clients
  • Reliability that documents will arrive at training locations
  • Increased ability to provide client-specific customised materials
  • Richardson’s high-value content professionally represented

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BONUS - TRACKING AND REPORTING

“The reporting [tracking, usage, financial] is timely, thorough, and accurate. It helps us run a better business. I needed a complex, ad-hoc report for a meeting, and you were able to get it to me in 24 hours. Excellent service.” - Ray

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