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RA Sushi: From 2.5 Days to Under an Hour for Training Material Production

CHALLENGE

RA Sushi serves Japanese Fusion Cuisine across 28 locations throughout the United States. Keeping front-of-house and back-of-house teams trained to the same high standard across every restaurant requires a constant flow of updated, high-quality training materials — and with a multilingual employee base working in a fast-paced kitchen and hospitality environment, those materials need to work harder than most.
Mandi Janezeck, Director of Training & Development, creates highly visual storyboard-style training materials — step-by-step photo guides showing recipes, plating and service standards — that work across language barriers and reflect the quality of the guest experience. Getting those materials to 28 locations consistently and quickly was a significant operational challenge:

  • Training materials require frequent updates for Limited Time Offer rollouts and menu changes
  • Back-of-house materials need to be durable enough to withstand a busy kitchen environment
  • Highly visual, photo-rich storyboards essential for training a multilingual team effectively
  • Previous process required 2–2.5 days of internal printing, manual laminating and shipping to locations
  • No ability to quickly reorder materials for new restaurant openings or new hires
  • Mandi’s time consumed by print logistics rather than on-site training and development

“We create storyboard training materials to have step-by-step photos of our recipes. Presentation is an important part of our guest experience.”

— Mandi Janezeck, Director of Training & Development, RA Sushi

PROBLEM SOLVING

RA Sushi partnered with Mimeo to move the entire training material production process online. Using Mimeo's platform, Mandi now uploads, builds, proofs and distributes both front-of-house and back-of-house training materials to all 28 locations in a single workflow. Mimeo's library feature allows Mandi to organise all training content by promotional campaign, menu update or content type — making it straightforward to find, update and reorder exactly what is needed, when it is needed. New restaurant openings and new hire onboarding can be supported with an instant material reorder rather than a multi-day print and ship process. "I can categorise my training content much more easily using the library feature" (Mandi Janezeck, Director of Training & Development, RA Sushi).

THE RESULT

The transformation in production time alone tells the story: Previous process: 2–2.5 days to internally print, manually laminate and ship materials to locations. With Mimeo: Under one hour total — from upload to build, proof and distribution to all 28 RA Sushi locations. That time saving has had a direct impact on what Mandi can now do with her working week:
  • Materials for all 28 locations produced and distributed in under an hour
  • Instant reordering capability for new restaurant openings and new hire onboarding
  • Durable, high-quality materials suited to front-of-house and kitchen environments
  • Highly visual, photo-rich storyboards produced to a consistently professional standard
  • All training content organised and managed centrally through Mimeo's library
  • Mandi freed from print logistics to focus on on-site training visits and management coaching

"I focus more on core competencies, conducting additional on-site training visits with the general managers of RA Sushi locations. That has more impact than standing in front of a printer."

— Mandi Janezeck, Director of Training & Development, RA Sushi
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