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Lavender International: 50% Cost Reduction and Exceptional Training Materials at Global Scale

CHALLENGE

Lavender International provides Non-Destructive Testing (NDT) training, examinations and consultancy services to clients across the Aerospace, Renewables, Automotive, and Oil & Gas industries. As the business grew and its customer base became increasingly global, the internal approach to producing printed training materials began to show its limitations.
Printing in-house had made sense at smaller scale, but as demand increased it became a drain on both staff time and quality standards — two things Lavender could not afford to compromise on when serving high-specification technical industries:

  • Internal printing consuming significant staff bandwidth, limiting focus on core activities
  • Inconsistent print quality undermining the professional image Lavender needed to project globally
  • Training notes — a core part of the course experience — not consistently meeting the standard expected by clients
  • Growing international customer base creating complex distribution and logistics challenges
  • Time-consuming and costly global shipments with no dedicated logistics support
  • No scalable solution to support the business as it expanded into new markets and geographies

“The training notes have a big impact on our customer’s course experience; they need to look exceptional.”

— Sam Cunningham, Business Development Manager, Lavender International

PROBLEM SOLVING

Lavender International partnered with Mimeo to take print production and distribution entirely off the team's plate. Mimeo's industry-leading print quality and near-zero error rate meant that client-facing materials consistently met the exceptional standard Lavender's customers expected — at any scale. International distribution, previously one of the team's most time-consuming and costly challenges, is now handled by Mimeo's 24/7 Customer Care Team. Whether shipping to a client in Australia, the US or anywhere else in the world, Lavender can rely on Mimeo to manage the logistics securely and efficiently.

THE RESULT

The impact of partnering with Mimeo was immediate and substantial — both commercially and operationally:
  • 50% reduction in associated costs and employee time
  • Consistently exceptional print quality, meeting the high standards Lavender's technical clients expect
  • Staff time refocused on value-adding core competencies rather than print management
  • Increased ability to scale the business without proportional increases in operational overhead
  • Secure, reliable global distribution handled end-to-end by Mimeo
  • A strengthened professional image as a credible global training provider

"Picking up a partner like Mimeo has increased the quality of courses we deliver to our customers and improved our image as a global company."

— Sam Cunningham, Business Development Manager, Lavender International
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