DOCUMENT BUILDER | SCALABILITY | PROCESS IMPROVEMENT | GLOBAL DISTRIBUTION

CHALLENGE

As Lavender’s training business grew, supporting an increased and more complex customer base with printed training materials became a challenge. Printing internally limited the staff’s bandwidth and caused inconsistency in the quality. Sam was tasked with finding a solution: “The training notes have a big impact on our customer’s course experience; they need to look exceptional.”

PROBLEM SOLVING

Lavender relied on Mimeo’s industry leading quality and error-free rate to ensure client-facing materials looked their best, even at scale. “Picking up a partner like Mimeo has increased the quality of courses we deliver to our customers and improved our image as a global company.”

RESULT

  • “50% cost reduction in associated costs and employee time”
  • Increased quality of client deliverables
  • Refocused staff time on value-adding core competencies
  • Increased ability to scale the business

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BONUS - WOW FACTOR!

Sam’s team increasingly supports global customers as Lavender grows. International shipments and logistics are supported by Mimeo’s 24/7 Customer Care Team. Sam put it best: “I use Mimeo and wouldn’t change for a golden pig!”

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